Led comprehensive growth design effort for a Y Combinator backed AI design tool startup. Researched, prototyped, and developed a new-user onboarding flow and streamlined domain-hosting and project sharing experience, targeting key conversion barriers identified through session analytics—driving improvements in user retention and paid conversion.
Spearheaded the end-to-end research, design, and prototyping of an AI chat feature, enabling users to seamlessly integrate project context into prompts via a context menu—maintaining the designers flow and increasing the efficacy of AI agent responses.
Slalom
Management Consultant, Products & Innovation
San Francisco, CA / Seattle, WA
SEP 2020 - JUL 2025
Drove product design and strategy-planning efforts for The Gates Foundation's grant and contract management payment and agreement processing product handling $9B in transactions annually.
Redesigned the user experience of core product features, implemented core features in their content management system (CMS), and implemented a new brand design system for the leading brand of a Fortune 500 retailer—optimizing user experience and accelerating business results, reducing the time for front-end UI changes by 300% and dedicated front-end development headcount by 30%
Designed and developed product performance data visualization dashboards in Tableau for the C-suite of a $100B+ multinational video game company reducing time to insights by 50% and increasing data accuracy used for decision making.
Created a service design blueprint for a $60B cloud business. Documented current state sales and renewal processes, identified areas for improvements in efficiency between sales, product, and customer teams, and delivered recommendations for revenue-driving process improvements.
Tableau Software (Acquired by Salesforce Inc.)
Data Visualization Intern, Customer Success
Seattle, WA
JUN - AUG 2019
Designed and developed BI dashboards that identified at-risk accounts 10x faster and with greater accuracy, empowering Customer Success Managers to reduce churn through data-driven strategies.
Skills
Functional
Human-AI Interaction Design · Prototyping · Conversational Design · User Research · UX/UI Design · Service Design · Growth Design · Information Architecture · Usability Testing · Journey Mapping · Design Systems · Product Strategy · Responsive Design Principles (Web) · Human Interface Guidelines (iOS)